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Frequently Asked Questions

Does Sharepod 4 work with my iPhone, iPad, or iPod?

Yes! Sharepod 4 works with all iDevices which have ever been produced.

iTunes is asking to sync my device. What should I do?

We strongly recommend avoiding synchronization in iTunes until all of your data is transferred to Sharepod 4 after you have done so. Synchronizing your device with iTunes could erase any data on your device that is not in iTunes, so you're going to want to cancel any iTunes sync messages and be safe, go to iTunes Preferences and check the "Prevent iPods, iPhones and iPads from synchronizing automatically" on devices the tab.   

Does iTunes need to be open to use Sharepod 4?

Yes, when using Sharepod 4, you need to have iTunes open, because it uses the iTunes app to connect to a computer.

How do I transfer selected tracks or playlists into iTunes or to a local folder?

First, select a playlist in the main window in the left column, or track(s). Then, in the bottom right corner, click the drop-down menu, make your selection and then press Go to start the switch.

How do I select multiple tracks in the track list?

Hold down the Ctrl key (PC) or Command key (Mac) as you click additional tracks.

Sharepod crashes on startup. What's happening?

Please ensure that you have iTunes run at least once before opening Sharepod. If this is an exception to the. Net System, you will need to install QuickTime which is needed for Sharepod media previews. Then try running again Sharepod.

My iPod keeps disappearing from Sharepod. How can I get it to stay connected?

First, make sure that your iPod shows up on iTunes. If this is in iTunes, please check the "Allow Disk Use" box on the iTunes iPod Summary tab and check Sharepod again.

I'm getting an "unable to access track" error when transferring tracks from my iPod. How do I fix this?

Please check the box to "Enable Disk Use" on the Summary tab for your iPod in iTunes and try the transfer again.